Overview

Salary: £32,000 basic + uncapped OTE (estimated at £52,000 per annum). Hours: Monday to Friday 08:00-18:00, 1 in 3 Saturdays 08:00-13:00 (paid overtime). Guaranteed bonus while on holiday and training.

Responsibilities

• Engage with customers in person and over the phone to discuss service and MOT needs.
• Book appointments from the lead qualification team.
• Recommend suitable maintenance and repair solutions based on customer needs and budget.
• Clearly explain work required, associated costs, and timeframes.
• Maintain regular contact with customers and keep them informed on progress.
• Provide a professional, honest, and transparent aftersales experience.
• Upsell additional services and plans where appropriate.
• Meet individual and team targets across upsells and customer satisfaction.

Qualifications

• Experience as a Service Advisor at a main deale...