What To Expect Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. What You’ll Do Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers. Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible. Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and elevate to Service Manager as needed...