We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.
Key Responsibilities: Serve as the primary point of contact for customers throughout the repair and servicing process. Liaise closely with workshop technicians to review inspection findings and repair requirements. Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support. Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers. Accurately translate customer-reported issues into detailed, actionable work orders for the technician team. Monitor repair progress and coordinate with workshop colleagues t...