Service Advisor – ASM - North Park Lexus at Dominion

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously


• Listen to each customer and clearly articulate repair needs to techs


• Upsell recommended/additional services using low-pressure, high-integrity methods


• Provide accurate estimates of repair/maintenance costs


• Adherence to dealership policy on customer vehicle care and opera...