The role holder is responsible to be the ambassador for the aftersales department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.

Core Responsibilities

• Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
• Prepares all the necessary documentation as per AS-DOS standards
• Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
• Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.
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