Service Advisor | Al‑Futtaim Automotive – BYD – KSA

Al‑Futtaim Group is a diversified private company headquartered in Dubai, operating in automotive, financial services, real estate, retail and healthcare. The automotive division employs more than 35,000 employees across 20+ countries and partners with over 200 well‑known automotive brands.

Position Summary

The Service Advisor is the primary customer touchpoint within the aftersales journey, owning the end‑to‑end service experience from vehicle reception to final delivery. The role is accountable for accurate diagnosis intake, transparent estimates, timely communication, and the achievement of service revenue, value‑added sales, and customer satisfaction targets. A high‑performing Service Advisor combines strong technical understanding with commercial awareness and customer relationship skills to drive both workshop profitability and customer loyalty.

Key Responsibilities

Customer R...