Serve as the first point of contact for customers via phone and email, building positive relationships and responding promptly to service-related inquiries and requests.

Coordinate and schedule planned and unplanned service events, ensuring efficient allocation of Field and Shop Technicians to meet customer and operational needs.

Create, update, and maintain work orders and service documentation within operating systems such as SAP and Cummins Guidanz.

Monitor and manage day-to-day Work in Progress (WIP), ensuring timely follow-up, accurate updates, and completion of service activities.

Raise service invoices for retail and warranty repairs, en...