Our client, a Global Power Technology Leader company, is looking for a Service Administrator – III for their Fort McMurray, AB location. Responsibilities:

+ Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

+ Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

+ Assesses customers needs and gathers pertinent information

+ Creates basic work orders in appropriate systems

+ Provides some status updates to customers, as requested

+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

+ Manages conflict - Handling conflict situations effectively, with a minimum of noise.

+ Customer focus - Building strong customer relat...