Description
We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment.


Key Responsibilities

+ Assist customers by providing product and service information.

+ Handle customer inquiries and complaints in a detail oriented and timely manner.

+ Evaluate and process warranty-related claims and inquiries.

+ Communicate with customers and service shops regarding the status of open cases.

+ Process return m...