SUMMARY

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

Develop and maintain professional functional working relationships with IHOP employees and guests.

Execute the “Service Success Steps” per the IHOP SOP to ensure a high-quality guest experience.

Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.

Communicate guest food orders and service requests in an accurate and timely manner.

Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.

Comply with SOP methods in regard to guest checks and maintaining cash control.

Stock and rotate all needed supplies in the service areas and dining room.