Schedule

Monday to Friday (7am to 4pm PHT)

Hybrid

2-3x per week onsite

What are we looking for?

• Mandatory: 7+ years' experience in IT Support, MSP, NOC, or Service Desk environments supporting AU or US clients.
• Mandatory: Strong system administration experience supporting one or more of the following - Apple/macOS, Google Workspace, Microsoft 365, and cloud-first environments.
• Mandatory: Experience with HaloPSA or similar PSA platforms, including ticketing, documentation, and time management.
• Experience managing RMM platforms, monitoring, alerts, backups, patching, vulnerability management, endpoint maintenance, and SaaS administration.
• Experience with Jamf and Apple device management.
• Understanding of SLA-driven support, change management, technical documentation, and operational processes.
• Exposure to automation, process improvement, delegation workflows, and fleet/de...