Job Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Management to join our Client Services Group (Pershing) team. This role is located in Singapore. In this role, you’ll make an impact in the following ways:

• Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world‑class client service across multiple products.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Ensure exceptional service meets client expectations across all products and services.
• Manage end to end client service and monitor client satisfaction.
• Work with clients to resolve complex issues across multiple products; manage issue...