Job Title: Senior Voice Engineer
Location: Arlington, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote

Responsibilities


+ Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom solutions and services

+ Monitor system performance and call quality, leading efforts to resolve performance issues

+ Integrate third-party applications with Teams Phone, Five9, and other County voice services

+ Assess impacts and risks of scheduled and unplanned service updates and alerts

+ Serve as a technical subject matter expert for large technical initiatives

+ Provide Tier 3 response and support for complex service impacting incidents and problems

+ Work closely with internal staff (security, network, AD) and managed service providers for solution implementation and issue resolution

+ Recommend, evaluate, develop, and implement new products to enhance service offerin...