- Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
- To achieve assigned non-financial target by emailing and calling the customers.
- Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
- Responsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).
- Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
- No breach of Customer Experience Conduct or Customer Protection Regulation standards