Senior Director – Transformation (BFSI)

Location: Philippines (Manila preferred; Cebu or Davao as secondary locations)

⸻

Role Overview

Lead large-scale transformation initiatives for Banking, Financial Services, and Insurance (BFSI) clients, driving process excellence, digital innovation, and AI-led interventions. This role is accountable for delivering measurable improvements in customer experience, operational efficiency, and business outcomes across global programs.

⸻

Key Responsibilities

* Lead end-to-end transformation programs across BFSI accounts

* Drive process excellence using Lean Six Sigma methodologies

* Design and implement digital and AI-led solutions (automation, analytics, CX tools)

* Act as a trusted advisor to clients; lead executive presentations and solution discussions

* Partner with operations, tech...