We are seeking an experienced

Sr. Training & Quality Manager

to support our GenAI/LLM Practice by integrating Project Management methodology into our Total Quality Management (TQM) framework.

This role will work closely with Global Delivery and TQM leadership to design, deploy, and govern training and quality strategies across multiple projects and locations.

Key Responsibilities:
Integrate structured Project Management practices into TQM frameworks during project scoping and initiation
Lead end-to-end training lifecycle management (design, development, delivery, certification, re-certification)
Establish and govern quality measurement and quality assurance methodologies
Drive Root Cause Analysis (RCA), audit readiness, KPI recovery, and threshold stabilization strategies
Build and maintain structured dashboards, early-warning systems, and performance reporting frameworks
Oversee calibration mechanisms and closed-loop feedback betwe...