Location
Cebu
Posted
June 20, 2026
Commute
Local Area
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Job Description
Senior Trainer
What You Will be Doing:
- Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
- β’ Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
- β’ May design and develop training materials and curriculum.
- β’ Recommends additional learning materials as appropriate.
- β’ Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
- β’ Coordinates with quality assurance and other internal departments to iden...