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Senior Telecom Engineer

🏢
Piper Companies
📍 Frederick, United States
📍
Location Frederick
📅
Posted June 19, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Piper Companies is looking for a Senior Telecom Engineer to join a thriving insurance company. This is a hybrid position and requires the candidate to be onsite 3 days a week.

 Essential Duties of theSenior Telecom Engineer:

  • Own the telecom and contact center platform strategy, architecture, and lifecycle aligned to enterprise growth and customer experience objectives
  • Lead telecom and contact center transformation initiatives, owning architecture, technical design, and execution approach for major platform changes working closely with the project manager
  • Design future-state call routing, dial plan, IVR, and contact center capabilities that improve self-service, agent efficiency, and customer experience outcomes
  • Architect and manage SIP, SBC, carrier connectivity, and number lifecycle (DID provisioning, porting, inventory governance, and decommissioning) to support modernization and cost optimization
  • Lead the design an...

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    📍 Location Details

    🌆
    City
    Frederick
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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