Take a step forward in your career as a Senior Technical Support Specialist, optimizing support processes in a vibrant IT landscape. Provide unparalleled user support with cutting-edge tools and collaborate with industry-leading professionals.
We are seeking a candidate with a solid 7 years of experience in IT support roles. You will ensure smooth user operations by providing extensive support across various devices, managing onboarding, and contributing to a dynamic tech environment. Your work will directly enhance user satisfaction and system functionality.
Key Responsibilities:
• Be the primary IT contact for Calgary office support
• Deliver remote assistance, addressing user concerns effectively
• Support junior staff as an escalation resource
• Manage user access changes and lifecycle
• Track tickets and adhere to service level agreements
Requirements:
• Minimum 7 years of experience in IT support or operations
• Proficiency in Windows and macOS suppo...