Omilia is seeking a Senior Technical Support Manager to lead our AMER support team, which handles complex requests across the Omilia Cloud Platform. This role balances team leadership with hands-on technical responsibilities while ensuring excellence in customer communication.

The ideal candidate will have over 5 years of experience in technical support, with at least 2 years in a management role. Strong understanding of AI technologies, as well as excellent communication skills are essential. The position offers remote work options for candidates based in the AMER region.