Take your career to new heights as a Senior Technical Support Lead at Global Relay in Vancouver, BC, guiding a dedicated team in delivering superior customer support. Your expertise in SaaS and leadership will be key.
Global Relay seeks a motivated individual to manage the Technical Support Team with a focus on client relations and operational efficiency. This role requires over three years of leadership experience and the ability to navigate complex customer challenges while fostering team development. You will be instrumental in implementing best practices and optimizing support standards across the organization.
Key Responsibilities:
• Supervise daily operations and ensure prompt case handling
• Identify and enhance process improvements for customer support
• Conduct team objectives and performance reviews routinely
• Serve as the escalation point for urgent customer issues
• Collaborate with various teams to improve service delivery
Requirements:
• 3+ yea...