3 to 6 years of direct technical support experience involving customer interaction, troubleshooting, and deployment of solutions in IP-MPLS networks of varying scales.
Expertise in several networking domains including: Routing Protocols: OSPF, ISIS, BGP, MP-BGP, Labeling Protocols: LDP, SR, RSVP, BGP-LU, Traffic Engineering, VPN Technologies: MPLS-TP/IP, L2 VPN, L3 VPN, E-VPN, and interworking of L2 VPN and L3 VPN, Layer 2 Switching: subnetting, VLANs, x STP, VRRP, Protection and Restoration Mechanisms: FRR, Linear Protection, PW-R, LAG/MC-LAG, Timing Synchronization: IEEE 1588v2 PTP, Sync E, Quality of Service (Qo S).
Any certifications like CCNA, CCNP, JNCIA, or JNCIS-SP added advantage.
Hands-on commissioning and diagnostics experience with network vendor products.
Familiarity with network monitoring tools such as Wireshark and Solar Winds.
Experience with ticketing systems like Salesforce, Oracle, or JIRA
Education qualification: B. Tech/B. E