Job Summary
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We are looking for a dynamic and proactive Technical Support Engineer to join our team. In this role, you will work closely with our valued customers to address their complex post‑sales challenges, providing deep and comprehensive analysis and solutions.
Responsibilities
Deliver expert‑level technical assistance to top‑tier customers, ensuring timely resolution of complex security issues through in‑depth troubleshooting, configuration guidance, and best practice implementation.
Take complete ownership of support cases from initiation to resolution, including multi‑vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system.
Act as a trusted advisor, effectively communicating technical solutions to both technical and executiv...