Join a dynamic team as a Senior Technical Support Analyst in Etobicoke, Ontario, where you will oversee technology support across multiple platforms, focusing on user experience.
The ideal candidate will bring a wealth of experience in system administration, particularly with macOS and Windows environments. This position emphasizes strong interpersonal skills for effective communication with both tech teams and senior executives, ensuring comprehensive support and project execution.
Key Responsibilities:
• Manage technical support for macOS and Windows systems
• Troubleshoot issues in Adobe and Autodesk product suites
• Conduct system administration for Windows and Email Servers
• Maintain efficient hardware support and inventory oversight
• Work with vendors to meet client expectations
Requirements:
• 5+ years supporting multi-platform IT environments
• 4 years' experience in macOS systems
• In-depth knowledge of hardware including desktops and printer...