Key Responsibilities:

• Own the end-to-end document extraction lifecycle, from onboarding and configuration through UAT to production support.
• Conduct requirement analysis for field-level data extraction across various document types (e.g., invoices, booking documents, customs forms).
• Perform issue triage and root cause analysis, identifying whether issues stem from prompts, data quality, or system/integration gaps.
• Coordinate with cross-functional stakeholders (Business, Vendors, IT) to ensure smooth onboarding and maintain production stability.
• Manage User Acceptance Testing (UAT), including issue tracking, validation, and ensuring extraction accuracy meets defined standards.
• Define and maintain processes, including onboarding playbooks, validation frameworks, and support runbooks.
• Handle country- or customer-specific variations (e.g., NL / Medtronic scenarios) while aligning with global solutions.