$70 - $82

**Senior Technical Analyst – Genesys & Intradiem Integration and Support / Information Systems Architecture / Hybrid (3 Days Onsite) / Charlotte, NC**

Our client is a leading organization within the financial services industry. Based out of Charlotte, NC, they are looking to hire a Senior Technical Analyst – Genesys & Intradiem Integration and Support on a contract basis. This is a 6-month engagement with the potential for extension.

This is an opportunity to play a critical role in modernizing and optimizing enterprise contact center operations. The team is seeking a hands-on technical leader with deep expertise in Genesys Cloud CX and Intradiem who can drive integrations, influence architecture decisions, and collaborate across security, operations, and vendor teams. You'll have the opportunity to design scalable solutions, support enterprise-level initiatives, and contribute throughout implementation and post-production stabilization while workin...