Responsibilities

• Establish and maintain working relationships with customers as technical point of contact, including customer interactions and internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) to execute activities in customer success plans and ensure best‑in‑class Customer Technical Success experience.
• Priority handling and escalation of critical issues and monitoring of service level compliance.
• Provide technical assistance and recommendations for Enterprise Customers based on data analytics.
• Take a problem‑management approach to find opportunities for improvement initiatives.
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications.
• Manage delivery of coaching sessions from the customer success plan to increase adoption.
• Deliver proactive customer engagement t...