Senior Team Lead, Medical Billing, AR & Denial Management

About the job Senior Team Lead, Medical Billing, AR & Denial Management

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.

RESPONSIBILITIES

• Lead, coach, and mentor multiple Team Leads and their AR specialists.
• Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
• Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
• Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
• Participate in calibration sessions and collaborate with stakeholders to drive proce...