Role Overview

The Senior Systems Engineer (L3) at GXA is a highly experienced, hands‑on escalation engineer responsible for resolving complex technical issues across a broad MSP environment. While this role brings deep expertise in networking, firewalls, and infrastructure, it is not limited to networking work . Instead, this engineer serves as the primary escalation point for the most challenging service issues and plays a critical role in strengthening overall service delivery.

This position exists to eliminate recurring escalations, reduce cross‑team dependencies, and raise the technical maturity of the service organization . The Senior Systems Engineer partners closely with L1/L2 engineers, service leadership, and project teams to troubleshoot advanced issues, improve standards, and ensure stable, scalable client environments.

The ideal candidate has strong, practical networking expertise and solid mid‑to‑high level experienc...