Join a dynamic team in Montréal as a Senior Support Specialist focusing on Amazon Connect. Leverage your expert-level technical support skills to resolve complex issues related to cloud-based solutions.
This role requires over five years of experience in contact center operations, particularly with Amazon Connect and AWS integrations. You will troubleshoot intricate technical challenges, provide real-time analytics, and collaborate with internal teams for technical investigations. Additionally, leading training sessions will enhance team capabilities while managing fast-paced service requests must be a priority.
Key Responsibilities:
• Provide expert technical support for Amazon Connect
• Troubleshoot complex issues in cloud systems and scripting
• Integrate with AWS services like S3 and Lambda
• Develop deep knowledge of Amazon Connect architecture
• Lead training and knowledge-sharing sessions
Requirements:
• 5+ years in contact center tech support
• Str...