ENVIRONMENT:

A provider of Tailored Management Software Solutions seeks a Senior Support Consultant who will serve as a technical authority and trusted advisor to customers and internal teams. You will be responsible for resolving complex issues, driving customer outcomes, influencing product improvements, and elevating the capability of the support function. While remaining hands-on, the Senior Support Consultant operates with high autonomy, handles escalations, and contributes strategically to retention, quality, and continuous improvement. The ideal candidate will need a suitable tertiary qualification or equivalent industry experience with 5–7 years’ experience in SaaS product support, technical consulting, or a similar role including 4+ years’ experience with SharePoint Online, Microsoft 365, and Power Automate.

DUTIES:

Advanced Technical & Customer Support -

• Own and resolve complex, high?impact customer incidents across core ...