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Senior Support Analyst

🏢
Puma Energy
📍 Mumbai, India
📍
Location Mumbai
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

– Senior Support Analyst

Primary Responsibilities

  • Management of the global application support organization (Level 1 and L2 support)
  • Management of the Service Management and Service Introduction functions

    • Other Key Responsibilities

  • Improve the quality of production support services
  • Drive continuous improvement initiatives
  • Establish and maintain a constructive relationship with the support service provider(s)
  • Ensure service metrics are captured, analyzed and communicated
  • Identify and analyze support service and ticket trends; determine system improvements; implement change
  • Wherever appropriate, evaluate and re-design support processes
  • Mediate in cases where there are conflicts, differences of opinion, differing priorities, etc.
  • Ensure that relevant status reports are produced and that breaches of SLA targets are highlighted, investigated and actions taken...

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    📍 Location Details

    🌆
    City
    Mumbai
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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