Job Description:

• Collaborate with logistics stakeholders and service providers to resolve quality issues (e.g., shipment exceptions, damages, losses), ensuring timely investigations, actionable corrective measures, and stakeholder alignment based on trend analysis and recommendations.
• Lead monthly performance review calls with logistics service providers and global stakeholders, identifying performance gaps and driving improvements in service delivery.
• Collect and define operational requirements for system and process enhancements, working closely with the Business Solutions team to support implementation.
• Manage and analyze complex datasets, design templates for reporting, and prepare data for quarterly reports; support or lead quarter‑end review calls with global stakeholders.
• Drive project initiatives by leading group meetings, facilitating stakeholder discussions, s...