Summary

The Customer Service Senior Supervisor has direct reporting for the Customer Service Representatives (GG9) and/or Senior Customer Service Specialists (GG10). The Senior Supervisor is fully responsible for the day‑to‑day running of the team, the training of their team members, processes within the team, and the service that is provided. The Senior Supervisor is also responsible for performance management, development and engagement of their team and driving key initiatives. They have strong knowledge of the processes but will be supported by the specialists and will receive close support from their direct line manager.

What you will do

• Processing orders and credits
• Arranging returns and collections and handling proof of delivery and pricing requests
• Handling incoming e‑mails and calls
• Proactively communicating with internal and external customers
• Investigating and resolving invoice disputes