Role Purpose

To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.

Key Responsibilities/Accountabilities

• Community Relations & Customer Service:
  • Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
  • Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
  • Escalate unresolved issues efficiently through appropriate processes.
  • Educate owners and tenants about DHCM’s community rules and regulations to ensure full compliance.
  • Assist the Community Manager in liaising with local aut...