Senior Strategy Manager - People and Performance Excellence, TELUS Retail Limited (TRL)

Location: Ottawa, ON, CA; Toronto, ON, CA; Vancouver, BC, CA; Calgary, AB, CA

Job Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

What You’ll Do

• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all p...