Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we’re passionate about empowering our customers.

As a Senior Staff Machine Learning Engineer you are a recognised leader and domain expert, responsible for advancing the state-of-the-art in ML/AI for customer service at a global scale. You steer research vision, mentor scientists across teams, and drive adoption of foundational models powering Zendesk’s most impactful features.

• Lead end-to-end design, development, and deployment of novel ML/LLM models and algorithms—defining research agendas that shape Zendesk’s AI-powered roadmap.
• Pioneer large, complex initiatives across product lines, such as building ...