Lead enterprise IT transformation as a Senior Staff IT Engineer with Circle. Drive AI and automation initiatives to scale IT operations and enhance service standards.
As a key technical leader in the IT Support team, your role will focus on the evolution of Circle's IT systems and infrastructure. You will manage critical endpoints, enhance operational efficiency through automation, and ensure high-quality IT services on a global scale. Your leadership will facilitate improvements in security, reliability, and user experience.
Key Responsibilities:
• Implement AI and automation using tools like Workato
• Manage the global fleet of devices with Iru for patching
• Direct the design of ServiceNow ITSM workflows
• Provide high-level escalation support during incidents
• Use metrics to identify opportunities for operational improvement
Requirements:
• Minimum 7 years in enterprise IT systems support
• Strong expertise in macOS and Windows management
• Proven ...