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Senior Specialist – Technical Support

🏢
Hubstaff
📍 Dubai, United Arab Emirates
📍
Location Dubai
📅
Posted June 12, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical support, manage IT operations and assets, oversee SaaS platforms, drive process improvements, ensure security and compliance, and support a globally distributed workforce. The role works closely with Cybersecurity, Compliance (QCRM), HR, Finance, Legal, and Operations teams while mentoring junior IT staff.

IT Operations & Service Management

  • Manage IT support for a global remote workforce.

  • Analyze support trends and implement process improvements and automation.

  • Support deployment and maintenance of IT tools and SaaS platforms.

  • Collaborate with HR, Payroll, Finance, Legal, Security, and Compliance teams.

    • Advanced Technical Support

  • Serve as escalation point for complex hardware, software, SaaS, and network issues.

  • Resolve critical incidents and minimize business disruption.

  • Identify and reme...

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    📍 Location Details

    🌆
    City
    Dubai
    🗺️
    Country
    United Arab Emirates
    🚗
    Commute
    Local Area

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