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Job Description
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Analyst
Job Type: Full-time
Experience: Around 5 years in data analytics, business intelligence, or performance management
Salary: 18,000-28,000 (Estimated salary range; confirm with employer)
Job OverviewThe Senior Specialist - CX Performance will support CX Operations and Compensation Policy teams by analyzing how customers use compensation, refunds, redemptions, and eligibility-based recovery options. The role identifies behavioral patterns, misuse signals, policy gaps, and measurable opportunities to improve customer experience while preventing unnecessary cost leakage. By working with Policy, Product, Data Science, Fraud, Finance, and market teams, this position ensures that compensation-related decisions are data‑driven, logically sound, and customer‑focused.
Key Res...