Location
johannesburg
Posted
June 24, 2026
Commute
Local Area
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Job Description
Key Responsibilities:
- Shape, design, and guide customer and user experience strategies to solve complex problems.
- Lead the development of complex, multifaceted business process solutions.
- Ensure that services are structured according to the needs, expectations, and behaviours of both customers and employees.
- Provide thought leadership in embedding user- and human-centred design principles throughout the organization.
- Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
- Translate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
- Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless expe...