Drive impactful CRM campaigns at HearingLife Canada as a Senior Specialist in Campaign Operations. Oversee execution, quality assurance, and detailed documentation to enhance customer engagement and lifecycle management.
In this individual contributor role, you will manage the operational aspects of diverse CRM and customer lifecycle campaigns. Key responsibilities include translating campaign plans into execution requirements, coordinating audience lists, and ensuring compliance with global standards. This position also involves close collaboration with the Customer Lifecycle & CRM Manager, vendors, and various internal teams to enhance campaign reliability and efficiency.
Key Responsibilities:
• Execute CRM and customer lifecycle campaigns effectively
• Coordinate audience criteria and list requirements with teams
• Manage campaign setup across multiple platforms and vendors
• Maintain accurate documentation for seamless execution
• Assist in post-campaign perfor...