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Senior Solutions Architect - Telco Customer Experience Transformation, AWS Industries, Telco
Amazon Web Services, Inc.
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Seattle, United States
Location
Seattle
Posted
April 09, 2026
Commute
Local Area
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Job Description
Imagine being part of a team where your ideas have the potential to transform some of the world's largest Enterprise and Telecommunications companies. Amazon Web Services (AWS) is seeking an experienced Solutions Architect to partner with industry-leading telco customers on their customer experience transformation journeys. AWS is committed to being the best place to build the world's most useful AI agents - and this role sits at the center of that mission for the telecommunications industry.
In this highly technical and customer-facing role, you will engage directly with customers to understand their business drivers, assess technology requirements, and design reliable, scalable, and commercially compelling solutions on AWS. The problem domains are focused and high-impact: contact center modernization, agentic omnichannel orchestration, AI-powered customer journey transformation, conversational AI and voice AI, and OSS/BSS integration. You will leverage AWS services including...
In this highly technical and customer-facing role, you will engage directly with customers to understand their business drivers, assess technology requirements, and design reliable, scalable, and commercially compelling solutions on AWS. The problem domains are focused and high-impact: contact center modernization, agentic omnichannel orchestration, AI-powered customer journey transformation, conversational AI and voice AI, and OSS/BSS integration. You will leverage AWS services including...