Responsibilities

• Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering;
• Working as part of the team providing transition management support from new to mature solutions within their domain; supporting change projects by ensuring that best practices are adhered to during all phases of implementation.
• Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring).

Requirements

• Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals
• Collaborates with others to plan, test, and implement new and existing projects within the organization.
• Demonstrates expertise in transitioning business processes from one phase of ITIL to an...