Lead cloud contact center initiatives as a Senior Solution Architect focusing on Amazon Connect at Bell. Drive impactful digital transformations for enterprise clients.
In this strategic role within the Solution Delivery team, you will be the key architect responsible for Amazon Connect solutions. You will design and oversee complex migrations, ensuring seamless transitions to cloud environments while optimizing customer experiences. Engage with various stakeholders and external partners to deliver innovative solutions that align with Bell’s architectural standards.
Key Responsibilities:
• Design and document Amazon Connect solutions for scalability
• Guide external partners to align with quality benchmarks
• Implement integrations with AWS services and custom APIs
• Lead AI-driven features and analytics for insights
• Manage the migration from legacy contact center systems
Requirements:
• 7+ years in IT solution architecture, 3+ in cloud contact centers
•...