About the Role

We are building a new engineering team focused on handling high‑priority customer needs and operational escalations while protecting the broader engineering organization from disruption.

Customer Platform Engineering

The Customer Platform Engineering (CPE) team addresses urgent investigations, customer‑blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure.

Responsibilities

• Triage and resolve urgent customer escalations and production issues


• Investigate complex system behavior and diagnose cross‑service pr...