Senior Software Engineer – AI Copilot

Join Zendesk’s AI Copilot organisation, a multi‑million ARR product that embeds AI directly into the workflows of customer service agents and administrators. We’re looking for an experienced senior engineer to own end‑to‑end product features, from design to production, at Zendesk scale.

Key Responsibilities

• Own and deliver end‑to‑end product features – technical design, implementation, testing, release and iteration.
• Work closely with ML scientists and ML engineers to integrate ML‑powered capabilities as reliable, user‑facing features.
• Contribute to technical design discussions and architecture decisions within the team, with growing influence across teams.
• Build and maintain scalable backend services, APIs, and integrations that support AI‑powered product experiences.
• Collaborate with product management, design and other engineering teams to turn product requirements i...