Elevate your career in healthcare IT as a Senior Service Management Coordinator at McKesson. Focus on operational governance and incident management to support the US Oncology Network.
In this senior role, you will coordinate crucial IT operations for the US Oncology Network, focusing on major incident response, and ensuring effective change management. Your leadership will help standardize processes through ServiceNow, enhancing overall operational efficiency and performance across practices nationwide.
Key Responsibilities:
• Manage change requests and incident readiness reviews
• Serve as escalation contact during major incidents
• Implement ServiceNow operational standards and training
• Produce ITSM governance reports and performance summaries
• Collaborate on quarterly operational planning
Requirements:
• 7+ years of relevant IT service experience
• Strong ServiceNow skills and ITIL knowledge
• Capacity to drive collaboration across teams
• Ana...