Position Purpose

To provide key customer contact and communication functions enabling the team to achieve agreed service levels, and to contribute to the creation and maintenance of a positive working environment that encourages the exchange and development of knowledge and skills.

Position Profile

Position Description

Senior Service Desk Analyst

Services - Managed Service Delivery - Service Desk

Key Responsibilities

• Monitor telephone queues & answer calls within stated guidelines.
  
• Identify the urgency and impact of Requests / Incidents and adhere to set processes.
  
• Take ownership of any Major Incident (MI) and provide timely updates to stakeholders....