Senior Service Desk Analyst - For Pooling

CGI Taguig, National Capital Region, Philippines

Position Description

Level 1 Service Desk Analyst with at least 3 years of experience directly in Service Desk.

Senior position requires excellent customer and technical skills with proven track record.

Attention to ticket handling and quality.

Technical skill, customer handling skills

Your future duties and responsibilities

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Produces quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedu...